Set up for success in Australia
A well-known Western supermarket chain needed to transfer three senior Chinese managers to Australia for a period of three months. The aim was for them to gain as much experience as possible of the Australian retail environment and gain a better understanding of the expectations of Western customers.
The managers were expected to become members of a new store-based management team at the Australia operations, be responsible for local work deliverables, and for managing local store employees. All this directly upon arrival.
They were all strong English speakers and had study overseas experience, meaning they had a good understanding of the importance of adapting communications styles and behavior. They were enthusiastic about the challenge, and company HR wanted to ensure they were set up for success. And that cultural misunderstandings would not get in the way of their short window for success.
These transfers were considered a pilot program for the company with the intention of rolling it out more widely, so it was important to ensure success. When the client initiated talks with ICUnet, there was only six weeks before the assignees were leaving for Australia so there was a need to move quickly.
ICUnet Actions to Ensure Success:
Feedback provided by the client’s China HR team was that the services delivered by ICUnet had accomplished exactly what they were aiming for. Furthermore they felt confident that the assignees had gained the ability to quickly become effective upon arrival in Australia as a result of the ICUnet customized training.
Contact us to learn more about how ICUnet can help your managers get the best chances to succeed.